Privacy Policy

Last Updated: 30 September 2026

Trivikram Techstore (“Trivikram Techstore”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit www.trivikramtech.com (“Website”), contact us, submit an enquiry, purchase a product or service, or use our repair, upgrade, data-recovery or other technology services.

By using our Website or providing personal data to us, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it before processing your personal data for the relevant purpose.

1. Who We Are

Trivikram Techstore is a technology products and services provider based in Goregaon West, Mumbai, Maharashtra, India. We sell and support technology products and may provide repairs, upgrades, customised systems, business IT solutions and related services.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• Your name, mobile number, email address and postal address;
• Details of your enquiry, order, quotation, purchase, payment status, delivery or service request;
• Business details where you contact us on behalf of an organisation;
• Device details, serial numbers, fault descriptions, service history and technical information needed for repair or support;
• Account, administrator or device-access information only where reasonably necessary to provide the requested service; and
• Information automatically generated through the Website, such as IP address, browser type, device information and pages visited, where our website technology collects it.

Please do not provide personal data that is not necessary for your enquiry, order or requested service.

3. How We Collect Personal Data

We may collect personal data directly from you when you submit a website form, contact us by phone, WhatsApp, email or social media, visit our store, place an order, request a quotation, submit a device for service, or otherwise communicate with us.

We may also receive relevant information from our authorised suppliers, delivery partners, payment providers, service partners or business customers where this is necessary to fulfil a transaction or provide support.

4. Why We Use Personal Data

We may use personal data to:

• Respond to enquiries and prepare quotations;
• Process, confirm and fulfil orders, deliveries, installations and service requests;
• Provide repairs, upgrades, diagnostics, technical support and warranty assistance;
• Communicate about orders, payments, delivery, repairs, service updates, warranties and customer support;
• Maintain business records, prevent fraud, protect our systems and comply with legal obligations;
• Improve our Website, products, services and customer experience; and
• Send promotional communications where permitted by law and in accordance with your preferences.

5. Device Data and Technical Services

A device provided for repair, upgrade, diagnosis, data recovery or other technical work may contain personal, confidential or business information. You are responsible for backing up your data before submitting a device and for ensuring that you are authorised to provide the device for service.

We will access device information only to the extent reasonably necessary to perform the requested service. We do not guarantee preservation, recovery or integrity of data unless a specific written data-recovery service agreement states otherwise.

Where possible, remove personal accounts, confidential information and unnecessary credentials before submitting a device. Do not provide passwords or access details unless they are reasonably necessary for the requested service.

6. Cookies and Similar Technologies

Our Website may use cookies or similar technologies to support website functionality, understand usage and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some Website features.

7. When We Share Personal Data

We may share personal data only where reasonably necessary with:

• Manufacturers, distributors and warranty service networks for product supply and warranty support;
• Delivery, logistics, installation and service partners;
• Payment providers and financial institutions involved in a transaction;
• Technology, website-hosting, communication and business-service providers who support our operations; and
• Government authorities, regulators, insurers, professional advisers or other parties where required or permitted by applicable law, or to protect legal rights and safety.

We do not sell personal data as a standalone product.

8. Marketing Communications

We may send product, service or promotional communications where permitted by applicable law. You may ask us to stop promotional communications at any time by using the unsubscribe option where available or by contacting us using the details below. This will not affect service-related communications about an existing enquiry, order, repair or transaction.

9. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products or services, maintain business and tax records, resolve disputes, enforce agreements and meet legal obligations.

When personal data is no longer required, we will delete, anonymise or securely dispose of it in accordance with our retention practices and applicable law.

10. Security

We use reasonable organisational and technical measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights and Choices

Subject to applicable law, you may request information about your personal data, seek correction or erasure of personal data, withdraw consent where processing is based on consent, raise a grievance, or exercise other rights available under applicable data-protection law.

To make a request, contact us using the details below. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

12. Children’s Privacy

Our Website and services are not intended to knowingly collect personal data from children except where a parent or lawful guardian provides it for a legitimate purchase, service or support request. If you believe a child has provided personal data to us without appropriate authorisation, please contact us.

13. Third-Party Websites

Our Website may link to third-party websites, including manufacturer, payment, logistics and social-media websites. Their privacy practices are governed by their own policies. We are not responsible for the content, security or privacy practices of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15. Contact and Grievances

For questions, privacy requests or grievances, please contact us:

Trivikram Techstore
Shop No. 66, Topiwala Centre Premises,
Goregaon West, Mumbai, Maharashtra - 400104, India
Phone / WhatsApp: +91 88799 03348
Email: sales@trivikram.online

We will review and respond to privacy requests and grievances in accordance with applicable law.