Shipping Policy
Last Updated: 30 September 2026
This Shipping Policy applies to products supplied by Trivikram Techstore through www.trivikramtech.com, our store, telephone, WhatsApp, email or any other authorised sales channel.
This Policy should be read together with our Terms & Conditions and Returns & Refunds Policy. Where a specific written quotation, order confirmation or invoice contains delivery terms for a transaction, those terms will apply to the extent of any inconsistency.
1. Order Confirmation and Processing
An order is processed only after it has been confirmed by Trivikram Techstore, subject to product availability, payment verification and any applicable order conditions.
Orders received after our daily processing cut-off, on weekends, public holidays or during exceptional circumstances may be processed on the next working day. Custom-built systems, bulk orders, business requirements, special-order products and products requiring configuration or installation may require additional processing time.
2. Delivery Timelines
Any delivery or dispatch timeline communicated by us is an estimate unless we have expressly confirmed a specific commitment in writing. We do not guarantee arrival on a particular date or at a particular time.
Delivery may be affected by product availability, supplier or manufacturer delays, logistics disruptions, weather, public holidays, incorrect customer information, payment delays, government restrictions or other circumstances beyond our reasonable control.
3. Shipping Partners
We may use reputable third-party logistics and courier partners, including Bluedart, Ecom, Aramex or another appropriate carrier, depending on the delivery location, product, service level and availability.
Carrier selection, dispatch method and route are determined by us or the applicable logistics partner. Carrier availability may vary by pin code and location.
4. Shipping Charges
Shipping, handling, insurance, installation or other delivery-related charges may apply unless expressly stated otherwise. Any applicable charge will be communicated in the quotation, order confirmation, invoice or other written confirmation.
5. Delivery Address and Contact Details
You are responsible for providing a complete and accurate delivery address, pin code, contact number and any information reasonably required for delivery. Please review these details before confirming an order.
If you need to change the delivery address after placing an order, contact us promptly. We cannot guarantee that an address change can be made after an order has been processed or dispatched.
6. Tracking and Delivery Updates
Where tracking is available, we or the delivery partner may provide tracking details after dispatch. Delivery updates may be sent by email, SMS, WhatsApp, telephone or another available communication channel.
Tracking information is provided for convenience and may be updated by the carrier. For delivery queries after dispatch, we may ask you to first check the carrier’s tracking information.
7. Delivery Attempts and Failed Delivery
The delivery partner may attempt delivery at the address and contact details provided by you. If delivery cannot be completed because the address is incorrect, the recipient is unavailable, the recipient refuses delivery, contact details are incorrect, or for another customer-related reason, the shipment may be returned, held or reattempted in accordance with the carrier’s process.
Any additional shipping, storage, return-to-origin or redelivery charges arising from a failed delivery may be payable by the customer.
8. Inspection at Delivery
Please inspect the outer package at the time of delivery. If the package appears damaged, tampered with or opened, make an appropriate note with the delivery partner where possible and record a complete, continuous unboxing video before opening the product.
For a transit-damage claim, a complete unboxing video is mandatory. The video must clearly show the unopened outer package, shipping label, product packaging, unboxing process, product and all visible product details, including serial or identification details where applicable. The video must not contain edits, cuts or gaps.
For full claim conditions and reporting requirements, please refer to our Returns & Refunds Policy.
9. Partial Shipments and Product Availability
Where an order contains more than one product, items may be dispatched separately where necessary. We may contact you if an item is unavailable, delayed or requires a revised delivery arrangement.
If the specific confirmed product is unavailable and cannot be supplied, we may offer an alternative product, a return of the amount received or a refund in accordance with our Returns & Refunds Policy.
10. Installation and Service
Delivery does not include installation, setup, data transfer, configuration, training or other services unless these are expressly included in the applicable quotation, order confirmation or invoice.
For repairs, upgrades, business requirements or other technical services, timelines and collection or return arrangements may be communicated separately.
11. Changes to This Policy
We may update this Shipping Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
For shipping or delivery questions, please contact us:
Trivikram Techstore
Phone: +91 8879 910 0093
Email: trivikramtechstore@gmail.com