Returns & Refunds Policy
Last Updated: 30 September 2026
This Returns & Refunds Policy applies to products and services supplied by Trivikram Techstore through www.trivikramtech.com, our store, telephone, WhatsApp, email or any other authorised sales channel.
This Policy should be read together with our Terms & Conditions, Shipping Policy, warranty terms, quotations and invoices. Where a specific written quotation, invoice or warranty document contains terms applicable to a transaction, those terms will apply to the extent of any inconsistency.
1. All Sales Are Final
All sales are final. Trivikram Techstore does not accept returns or refunds once an order has been confirmed. A replacement may be considered only in the limited circumstances set out in this Policy.
Customers are responsible for reviewing product specifications, compatibility, configuration, condition, warranty terms and other applicable details before placing an order.
2. Products Not Eligible for Return, Replacement or Refund
Returns and refunds are not available for products or services once an order has been confirmed. Replacements are not available except for a verified wrong item or eligible transit damage, as described in this Policy.
This applies to, without limitation:
- New, refurbished, renewed, used or pre-owned products;
- Custom-built systems and products procured specifically against customer requirements;
- Computer components, peripherals, accessories and networking products;
- Software licences, activation keys, subscriptions and other digital products;
- Products that have been opened, installed, activated, configured, used or modified;
- Products with missing accessories, packaging, seals or documentation; and
- Repairs, upgrades, installation, consultation and other services.
3. Wrong Product Delivered
If we deliver a product that does not match the item stated on your order or invoice, notify us within 24 hours of delivery or acceptance of the product.
For a wrong-product claim to be eligible for replacement, the product must remain completely unopened and unused. Do not unbox, install, activate, configure, use, alter or attempt to repair it. Keep all original packaging, seals, accessories, documents and delivery material intact and available for inspection.
After verification, we may arrange replacement of the wrong product. A wrong-product claim does not create a right to a return or refund.
4. Transit Damage
If a product is damaged during transit, notify us within 24 hours of delivery or acceptance of the product. A complete, continuous unboxing video is mandatory for every transit-damage claim.
The video must clearly show the unopened outer package, shipping label, product packaging, unboxing process, product and all visible product details, including the relevant serial number or identification details where applicable. The video must show the condition of the product at the time it is first opened and must not contain edits, cuts or gaps.
We may request photographs, the order or invoice number, delivery date and any other information reasonably required to investigate the claim. Transit-damage claims without the required complete unboxing video will not be eligible for replacement.
5. Inspection and Resolution
Every wrong-product and transit-damage claim is subject to verification. If we confirm that an incorrect item was supplied or that the product was damaged in transit and the required evidence has been provided, we may arrange a replacement, subject to stock availability.
We will communicate the outcome after inspection. These claims do not entitle the customer to a return, credit or refund. Manufacturer or distributor warranty claims are separate from delivery-damage claims and are handled under the applicable warranty procedure.
6. Collection and Return Shipping
Where we approve collection of a verified wrong product or eligible transit-damaged product for replacement, we may arrange collection through our logistics partner. Please pack the product securely in its original packaging, including all accessories, documents and free items supplied with it.
Do not send a product back without our written collection approval. We are not responsible for products sent without approval, products damaged because of inadequate packaging, or shipping arranged independently.
7. Product Unavailable
If the specific product ordered is unavailable and we are unable to supply the confirmed item, Trivikram Techstore may offer an alternative product, a return of the amount received, or a refund. Any such return or refund is offered solely by Trivikram Techstore and will be communicated to the customer in writing.
Where we offer a refund because the specified product is unavailable, it will ordinarily be processed to the original payment method where reasonably possible. Processing and bank or payment-provider settlement times may vary.
8. Software and Digital Products
Software licences, activation keys, subscriptions and other digital products are not returnable, replaceable or refundable once issued, delivered, activated or made available.
If there is a verified technical issue with a licence supplied by us, we may assist you in accordance with the software publisher’s terms and the applicable licence procedure.
9. Repairs, Upgrades and Services
Charges for diagnosis, repairs, upgrades, installation, consultation and other services are not refundable once the service has been performed.
Any warranty on a repair, replacement part or upgrade applies only where specifically stated on the relevant invoice, service document or quotation.
10. Compatibility and Customer Requirements
Customers are responsible for confirming compatibility with their existing devices, systems, software, network, power requirements and intended use before ordering. A product that is compatible with the stated specification but does not meet an unstated preference or requirement is not eligible for return, replacement or refund.
11. Fraudulent or Abusive Claims
We may decline a claim where there is evidence of misuse, tampering, unauthorised modification, missing items, false information, or damage not caused during transit. We reserve the right to take appropriate action where fraudulent or abusive activity is suspected.
12. Changes to This Policy
We may update this Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
For a delivery-damage or incorrect-item claim, or for questions about this Policy, please contact us:
Trivikram Techstore
Phone: +91 8879910093
Email: trivikramtechstore@gmail.com